![]() They will ask their victim to install a screen sharing or remote access program (we find they often recommend AnyDesk) so that they see – and in the worst cases, take control of – their victim’s device in order to “help”. This is very similar to an impersonation/phishing scam or an investment scam. They often claim that unusual activity has been detected, the victim is entitled to a refund, and that they need access to the victim’s computer/phone in order to help. What is a screen sharing/remote access scam?Ī screen sharing or remote access scam occurs when a fraudster contacts their victim claiming to work for a widely known company like Amazon, Sky, PayPal or even a bank. If a fraudster gains access this way, they may be able to install spyware/malware, and access any of your files, data and accounts. Remote access screen sharing is considerably more dangerous as it gives a stranger full control of your computer, laptop or phone. These are legitimate programs often used by credible companies like BT, Virgin Media, and Which? to provide hands-free technical support without needing to send a piece of equipment off to be examined, or without requiring a visit from a technician. The second kind of screen sharing involves remote access software like AnyDesk, TeamViewer or LogMeIn. Scammers are smart and will orchestrate a situation to get this information out of victims. While this is generally lower risk, it can still cause issues if the person sharing their screen broadcasts sensitive/private information, like logging into a bank account, or displaying their login details/password for a shopping site. ![]() ![]() The first kind of screen sharing involves a program like Zoom, Microsoft Teams or Discord, and allows a person to share their screen with one or more other people anywhere else in the world. When it comes to screen sharing, it’s important to note that there are two slightly different meanings to the phrase. 10 million “daily video participants” in December 2019 very quickly rose to 300 million “daily video participants” by April 2020. Zoom – a relatively niche program before the global pandemic and extended lockdowns – saw its user base explode with the rise in remote working and video conference calling. Unfortunately, so have screen share scams. With many people forced to work from home and isolate away from friends and family over the past couple of years, the acceptance of screen sharing technology into our daily lives has increased dramatically. Scammers posing as investment companies, banks, utility services and IT departments are using the remote technology to gain access to private data and accounts. The Financial Conduct Authority (the FCA) has warned investors to be vigilant after screen sharing scams increased by 86% in just one year, totalling £25 million in reported losses.
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